The Situation
A leading retail bank in the Middle East was preparing to overhaul its internet and mobile banking channels. The ambition was bold – to deliver a modern, bilingual platform that could compete with nimble fintechs while meeting strict regulatory demands.
But the risks were just as real. Any glitch like failed logins, payment errors, compliance gaps could trigger customer frustration, reputational damage or even fines. The bank needed more than traditional testing; it needed a quality partner that understood both technology assurance and the realities of banking.
The Bank’s Choice – Testhouse
The bank needed more than technical testers; it needed a team who understood the nuances of banking, risk and customer trust.
The bank chose Testhouse for three reasons:
- Proven track record in BFSI QA: decades of experience assuring high-stakes banking platforms.
- Shift-left mindset: preventing defects early rather than catching them late.
- Pragmatic delivery: embedding QA into agile releases without slowing them down.
Testhouse’s Approach
Testhouse embedded QA into every stage of delivery, preventing issues early and ensuring smooth releases. The framework combined rigorous testing, automation and business-focused reporting to keep all stakeholders aligned.
1. Building Confidence from Day One
- Engaged early in the software development lifecycle to review requirements and prevent defects.
- Designed a risk-based QA framework mapped to business impact and regulatory priorities.
- Established clear entry/exit criteria and sign-off checkpoints across SIT, UAT, Pre-Production and Go-Live.
2. Comprehensive Testing Coverage
- Functional: SIT, UAT, regression, API validations and production sanity checks.
- Non-Functional: load/performance validation and security assessments.
- Localisation: Arabic literal validation to ensure cultural and linguistic accuracy.
- Device/Browser: parallel testing across multiple OS and devices to protect the omni-channel experience.
3. Smart Automation
- Implemented regression automation with TestComplete to accelerate change validation.
- Automated high-traffic journeys (onboarding, payments, transfers) to cut turnaround time for fixes.
- Built reusable test assets and data sets for ongoing BAU and new feature releases.
4. Transparent Collaboration
- Managed defects, traceability and reporting via JIRA dashboards.
- Delivered structured QA reports that translated technical risks into business-relevant insights.
- Collaborated closely with Business, Sales, Product and IT teams to align on release readiness.
Functional Coverage
Banking transformations often fail when QA misses key services that matter most to customers. Testhouse ensured that every critical feature was validated end-to-end.
- Customer onboarding & KYC
- CASA and deposit accounts
- Personal finance & loan top-ups
- Payments, transfers and card management
- Bill payments and transaction history
- Family banking features
- Wealth management services
The Outcomes
Quality is only valuable if it drives measurable results. Testhouse’s approach helped the bank release faster, with lower risk and higher customer confidence.
- Reduced Release Risk:
- every go-live was backed by structured entry/exit criteria and UAT signoffs.
- 92% reduction in production defects across the first three release cycles.
- Faster Time-to-Market:
- regression automation cut validation time for fixes and new drops.
- 40% faster regression testing, enabling quicker incident resolution and hotfixes.
- Better Customer Experience:
- fewer login and transaction issues reported post-launch.
- Zero critical defects at go-live for major internet and mobile releases.
- Board-Level Confidence: live dashboards helped executives see risk clearly and approve releases without last-minute surprises.
- Scalable QA Assets: reusable test packs and data streamlined future rollouts.
The Difference
This engagement wasn’t about chasing test coverage targets. It was about helping the bank release with confidence, knowing that critical journeys had been exercised end to end. The result – a digital banking platform that customers could trust from day one.
Transform with Confidence
If your organisation is planning a similar rollout, the lesson is simple – don’t leave quality to the last stage. Involve QA early, make it business-focused and treat it as part of your digital core.
