Imagine running a global airline while struggling with the one thing that keeps everything connected: your Wi-Fi. That was the reality at Thai Airways’ Bangkok headquarters. With more passengers, more operations, and more digital workloads, their old network simply couldn’t keep up. Employees faced sluggish connections, meetings got interrupted, and IT teams were drowning in complaints.
For an airline where timing, service, and communication mean everything, this was more than an inconvenience—it was a roadblock.
When Wi-Fi Holds You Back
Inside Thai Airways’ busy HQ, every department—from finance and ticketing to HR and marketing—depends on smooth, reliable connectivity. But the network was slowing everyone down:
- Wi-Fi kept dropping at critical moments
- Routine tasks took longer than they should
- IT staff were stuck firefighting instead of innovating
The need was clear: a smarter, future-ready network that could keep pace with the airline’s ambitions.
Juniper Networks: Bringing Intelligence to Connectivity
Thai Airways turned to Juniper Networks’ AI-Native Networking Platform to completely rethink how their office stayed connected.
Key improvements included:
- Wi-Fi 6E deployment, making Thai Airways the first airline in Thailand to embrace the technology for faster speeds, more bandwidth, and less congestion
- AI-powered insights with Juniper’s Marvis Virtual Network Assistant, enabling IT teams to identify and resolve issues simply by asking natural language questions
- Full network visibility through wired and wireless assurance
- Cloud-managed efficiency that simplified operations and reduced energy consumption
This wasn’t just an upgrade. It was a shift to intelligent connectivity.
The Results: From Complaints to Compliments
The difference was immediate and hard to miss. Wi-Fi performance improved across more than 500 devices. The number of service desk tickets dropped significantly. IT issues were resolved faster than ever before. At the same time, the new infrastructure was more sustainable and energy efficient.
Employees noticed the change. Instead of raising complaints, they began complimenting the smoother experience. IT teams finally had the breathing room to focus on bigger projects instead of troubleshooting daily glitches.
Taking the Smart Network Further
Encouraged by success at their headquarters, Thai Airways is now preparing to expand Juniper’s AI-driven Wi-Fi to their flagship airport hubs in Thailand. The goal is to ensure that everyone—from office staff to ground crew—has the reliable, secure connectivity they need to perform at their best.
Final Thoughts: The Power of a Strong Network
Thai Airways didn’t just fix a tech problem—they future-proofed their workplace. With Juniper Networks, they unlocked faster speeds, smarter troubleshooting, and greener operations. Because in aviation—and in business—when your network works, everything works.
