What is top of mind for global business leaders? Every year, the IBM Institute for Business Value (IBV) interviews C-suite leaders from around the world to discover what outperformers do differently. Since 2003, the IBV has collected data and insights from more than 50,000 executives and academics worldwide. Our C-suite Studies examine how executives’ perspectives have shifted […]

Digital transformation is an evolution that has taken place over the last few decades. It has led to a better and more connected world. Digital transformation in Egypt is not much different from what it is in other countries worldwide. Digital transformation has become a key topic for many leading companies and governments, as well […]

Digital transformation is a continuous process that requires constant monitoring and tracking. Digital transformation is evolving a company’s business and operating models to keep up with new technologies and changing customer expectations. To fulfill the demands of digitization, a company’s business and operating models must evolve. As a result, many companies embrace digital transformation and […]

Dubai is one of the most technologically advanced cities in the world. It is also a city that has embraced emerging technologies and digitization. Dubai’s journey with emerging technologies has been nothing short of revolutionary. From embracing digital transformation to building smart cities, Dubai has set an example for the rest of the world to […]

The Middle East is one of the fastest-growing regions in the world. With a population of more than 350 million, it has been identified as an emerging market with high potential. The region is also experiencing rapid economic growth and rising living standards. It’s no surprise that this region is expected to be home to […]

Kris Lovejoy The COVID-19 pandemic and the shift to working from home sparked a new rash of headlines about the rising threat of cyberattacks, as new technologies were put in place to support our new operating reality. For every headline-grabbing security breach, thousands of unreported attacks take place each day. Most of these attacks target […]

The digital transformation revolution is sweeping the African continent, with many firms adopting cutting-edge digital technology in the hopes of scaling new heights. On the other hand, these businesses confront the problem of overcoming the adoption hurdles to digital technologies. One of the bright spots for Africa’s progress in the last fifteen years has been […]

Today, organizations worldwide are engaged in individual and unique digital transformation journeys. The goal, always, is to differentiate the business and drive new value through better customer and employee experiences. But change at scale is hard and across industries, organizations face two common challenges: Increasingly complex IT infrastructure And a critical shortage of the technical […]

Any consumer-facing business centrepiece is the customer experience. Chatbots and virtual assistants have helped businesses enhance their client experience by making them more accessible and contactable, 24/7. Customers appreciate and even demand this availability, but organizations can employ conversational AI for more than just availability. The customer experience (CX) isn’t only about answering questions and […]

The COVID-19 pandemic wreaked havoc on businesses, pushing them to rethink how they work, trade, and communicate. According to an IBM study, COVID-19 caused 60% of firms to accelerate their digital technology investments, and more than half (55%) permanently changed their organisational strategy. Companies must have a solid technological foundation and rethink how they manage […]