Any consumer-facing business centrepiece is the customer experience. Chatbots and virtual assistants have helped businesses enhance their client experience by making them more accessible and contactable, 24/7. Customers appreciate and even demand this availability, but organizations can employ conversational AI for more than just availability. The customer experience (CX) isn’t only about answering questions and […]

The COVID-19 pandemic wreaked havoc on businesses, pushing them to rethink how they work, trade, and communicate. According to an IBM study, COVID-19 caused 60% of firms to accelerate their digital technology investments, and more than half (55%) permanently changed their organisational strategy. Companies must have a solid technological foundation and rethink how they manage […]

As digital transformation is significantly reshaping the enterprise, many companies are pursuing a large-scale change to gain digital inclusion advantages or stay up with the competition. According to a recent International Data Corporation poll, direct investment in digital transformation is expected to surpass USD 6.8 trillion between 2020 and 2023. The Pandemic has also shed […]

In this digital age, the human-machine interface is indispensable for future organizational success. The pandemic has also prompted many new reforms, like the introduction of sophisticated digital tools and technology. However, a company’s focus is frequently technological, with little attention paid to Digitalization’s human and cultural aspects. A thorough look at businesses undergoing digital transformation […]

Since the past decade, cloud services have globally risen over each year with a valuation of around $400 billion in the past year itself. The fact that excessive creation and use is everywhere invites the necessity of surplus data storage. Furthermore, with more inventories and repositories for data storage, physical storage has become obsolete, opening […]

The future of work demands our attention as the COVID-19 pandemic shook things up in the workplace environment. The present and the future of the digital workforce is likely to see experiments in work models given the focus on digital talent and the on-demand workforce. Against this backdrop of disruption and change, businesses will have […]

The traditional business environment of working through an office desk in a specific location is fast evolving in the light of a post-pandemic world.